Just found this wonderfully lucid article on this false dichotomy and the fallacy of "they can just look it up."
Only one of the very salient points:
For instance, there is a domain of cognitive science called "expert-novice studies." Two of its leading figures are Herbert A. Simon, the Nobel prize winner, and Jill Larkin, who has co-authored articles on this subject with Simon. Their studies provide an insight into the paradox that you can successfully look something up only if you already know quite a lot about the subject. In these studies, an expert is characteristically a specialist who knows a lot about a field — say a chess master or a physicist, whereas a novice knows very little. Since the expert already knows a great deal, you might suppose that she would learn very little when she looked something up. By contrast, you might think that the novice, who has so much to learn, ought to gain a still greater quantity of new information from consulting a dictionary or encyclopedia or the internet. But, on the contrary, it’s the expert who learns more that is new, and learns it much faster than the novice. It’s extremely hard for a novice to learn very much in a reasonable time by looking things up.