Sure wish I could complain about work here in detail, but not a good decision so I’ll keep it generic.
I’m really starting to feel crappy this evening and it comes from the stress of work again. We had a major change implemented right at the beginning of the new semester. It was badly implemented and has caused us no end of headaches as we try to help all of our users to deal with this. This change directly affects a monetary benefit. Thus, when the various and multiple manifestations of the problem arose they "cost" the user. I had been repeatedly told stories (because I asked many times) that quotas would be reset, we weren’t counting, we were but weren’t charging, and so on. Soooo, on several occasions when a user had a problem I did not record it and assured them it would be fixed (soon). Well, most of the bugs have finally been worked out but nothing on the cost recovery front yet. I started looking at my quota and my log and guess what? We have been counting and we have been charging!
I got a little riled to say the least, and as is usual the first person I should be addressing this to was not available. Great guy, just very busy. Finally went and talked to his boss and got the "straight story," which I had just figured out. But, yes, we were going to reset quotas. He made a call and it is supposed to be happening. I’ll be watching to be sure.
So maybe I jumped the gun and increased my own stress levels. Well, duh, that would be something new for me. I don’t mind that fault in myself so much though when it is on behalf of my users. We bust our butts for our users and they generally do think we do a great job for them. We could do so much of a better job though. Things are (very) slowly progressing but damn….
So, I made myself sick again. I’m not sure that this time I’ll get off so easy. Been feeling a little something (not quite sure what) lately but it hasn’t exactly been positive. Just hope if it does degenerate that it passes quickly. LEEP weekend is in a week and a half and that will be busy; need to be healthy.
Been taking it easy this evening and looking at blogs I haven’t read before. Certainly some interesting things out there, e.g. Bitch. Ph.D. Not exactly sure how relaxing it is but it sure is interesting. Wish I could have an attitude like hers and her husband’s on occasion, but then I don’t see how I ever will. Not that mine is bad—just a bit straightlaced. Of course, with the way my love life is the point is moot anyway. Anyway, back to the relaxing; and yes, I’ll continue to make myself sick on my user’s/patron’s behalf.
Update: Quotas were reset.